UX Writing & Content Design Leadership
Air France
- Built a comprehensive content system in Notion, streamlining workflows and aligning messaging across 40+ product teams.
- Created bilingual (French and English) user-focused copy across web, mobile, kiosk, and email touchpoints.
- Partnered with cross-functional teams to conduct user research, uncovering traveler insights that informed UX strategies and improved Air France’s digital interactions.
Yassir
- Led a team of four UX writers and created a comprehensive Content System.
- Embedded UX writing into product and design workflows to establish it as a core function within Yassir’s operations.
- Conducted user testing and iterative processes to refine interactions, simplify complex tasks, and enhance usability, strengthening Yassir’s reputation in the MENA region.
alias (GOAT Group)
- Crafted microcopy, onboarding flows, and in-app messaging to create a seamless, engaging seller experience.
- Collaborated with designers and product teams to ensure the app launch was intuitive and empowering, equipping sellers with the tools and insights needed for global success.
- Delivered UX-focused copy that bridged the gap between functionality and storytelling, enhancing the user journey and app usability.
Content Writing & Strategy
PatientPop
- Launched over 300 websites, refining user experiences with data-driven content strategies and close collaboration with product and UX teams.
- Managed and mentored a team of 120+ freelancers, implementing onboarding and training processes to maintain consistent quality across all content.
- Developed SEO-driven strategies that boosted online visibility for 200+ medical practices.
Kirkus Reviews
- Edited and refined 70–120 literary reviews weekly, ensuring high editorial quality standards and meeting strict deadlines.
- Managed a team of 60+ freelancers, implementing workflows to streamline processes and maintain consistent output.
- Curated user-generated content and built relationships with authors and publishers, fostering collaboration and amplifying diverse voices in the literary space.
Verishop
- Shaped Verishop’s brand voice as a founding team member, creating style guides for consistency across fashion, home, beauty, and other categories.
- Partnered with internal teams and external partners to craft product pages that combined SEO optimization and inspiring storytelling.
- Designed content strategies that integrated UX, editorial, and SEO standards.
Empathy
- Authored compassionate and practical guides on topics such as "Your Guide to Burial Plots" and "Canceling Your Loved One’s Credit Cards," addressing sensitive issues with care and clarity.
- Focused on user-centered content that resonated with individuals during life’s most challenging moments, driving trust and engagement.
Use All Five
- Collaborated with the CEO and design team to craft web content that brought the brand’s vision to life, reflecting core values across all pages.
- Partnered on strategy and design to create engaging web experiences aligned with Use All Five’s identity.
- Delivered high-impact content that connected with users, making the brand’s unique offerings memorable and compelling.
Brand Strategy
21st Century Fox
- Led the launch of a broadcast channel’s streaming platform.
- Reinforced the channel’s identity and elevated its presence.
- Contributed to branding and positioning discussions.
Redscout
- Guided the repositioning of a major entertainment client’s corporate website.
- Led collaborative workshops and strategic discussions.
- Delivered a refreshed and engaging web presence.
- Positioned the client as an industry leader.
Copywriting
Kilian
- Revitalized Kilian’s Instagram presence with bold campaign copy that engaged a global audience and strengthened the brand’s digital identity.
- Crafted daily copy for curated collections, transforming everyday items into luxurious, must-have treasures for shoppers.
- Built strong emotional connections with followers, enhancing Kilian’s storytelling and brand loyalty.
eBay
- Developed long-form video content for the marketplace, combining storytelling and practical advice to enrich the buyer experience.
- Produced engaging videos that connected buyers with unique finds, sparking excitement and increasing marketplace engagement.
- Enhanced eBay’s content strategy by blending compelling narratives with visual storytelling to amplify user engagement.
GOAT
- Wrote over 2,000 sneaker product descriptions, showcasing unique features and stories to inspire collectors and build excitement around sneaker culture.
- Delivered SEO-optimized copy that boosted visibility and enhanced the shopping experience for sneaker enthusiasts.
- Played a pivotal role in creating a narrative-driven user journey that resonated with GOAT’s audience and strengthened brand loyalty.
Artsy
- Authored exhibition reviews, artist bios, and lot descriptions, enriching readers’ understanding of and engagement with the art world.
- Created compelling, SEO-friendly content that inspired audiences and deepened their appreciation for art and design.
- Helped bridge the gap between audiences and art, making it accessible and captivating for all.
Phillips
- Crafted artist biographies and lot descriptions that highlighted each piece's emotional and narrative value, connecting buyers with artwork in meaningful ways.
- Enhanced the auction experience by combining storytelling with strategic copywriting to inspire trust and excitement.
- Transformed traditional art sales into memorable experiences by fostering deeper connections between collectors and their acquisitions.
Forever 21
- Localized product descriptions for the French Canadian market, tailoring content to cultural nuances while maintaining the brand’s identity.
- Created copy that educated shoppers and simplified purchasing decisions, enhancing user experience and driving sales.
- Used SEO-optimized language to ensure discoverability and relevance in the French Canadian market.